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What is Rowe Casa Organics?
Rowe Casa Organics is a small business based in New Boston, Texas, with a mission to empower individuals and families with the education, resources, and products they need to live healthier, more balanced lives.
Learn more about us here.
How are your products formulated?
Our products are handcrafted in our Texas facility with carefully chosen ingredients inspired by nature. We work alongside organic chemists, master herbalists, naturopaths, certified aromatherapists, and third-party testers to help ensure quality, consistency, and care in every product we create.
We do not test our ingredients or finished products on animals, and we ethically source our ingredients with a focus on land of origin whenever possible.
What is the return policy?
To be eligible for a return, your item must be in the same condition as it was received and in its original packaging. A receipt or proof of purchase is also required.
All clothing purchases are final sale and are not eligible for return due to sanitation concerns, including exposure to pets, fragrances, or other household elements.
To request a return, please contact us at info@rowecasaorganics.com. If your return is accepted, we’ll provide clear instructions on how to complete your return.
Do you ship internationally?
Yes, we offer international shipping. Please note that free shipping does not apply to international orders.
Can I add to my order once it has been placed?
Once an order has been placed, we’re unable to add or remove items because orders go directly into processing after they’re submitted.
Can I cancel my order?
We allow cancellations as long as your order has not shipped. To request a cancellation, please contact us at info@rowecasaorganics.com for assistance.
What qualifies a purchase for free shipping?
Domestic orders of $150 or more after discounts and before taxes qualify for free shipping.
Gift cards and digital content do not count toward the free shipping minimum. Free shipping also does not apply to international orders.
How do I use my Rowe Casa gift card?
Gift cards can be applied at checkout by entering your gift card number in the “Discount code or gift card” field.
Only one gift card may be used per purchase, and gift cards cannot be combined with discount codes. Using a gift card as payment does not affect whether your order qualifies for free shipping. Gift card use may be excluded during certain promotions.
Processing & Shipping
We aim to ship all orders within 2–3 business days. Please note that sales, holidays, and other high-volume periods may impact processing times.
If you select ground or priority shipping, the shipping speed applies once your package has shipped. Processing time is not included in the carrier’s shipping timeframe.
All shipping rates come directly from USPS, and we’re unable to control the shipping options or rates provided at checkout.
Why did you decide to create your own essential oil line?
Our core promise is to provide the best, high-quality, natural products made with the purest ingredients. Launching our own essential oil line was a natural extension of that commitment – it allows us to maintain full control over the quality and sourcing of ingredients we use to formulate our products.
What makes your essential oils different from other brands?
Our essential oils are sourced exclusively from locations where each plant has grown indigenously in optimal conditions for at least 100 years or more. This ensures the full quality of each oil is preserved. They are also guaranteed to never contain fillers or artificial ingredients.
Are your essential oils free of additives?
Yes! Every essential oil we offer contains no fillers, artificial ingredients, pesticides, fragrances, or carrier oils. Each bottle is third-party tested using GCMS (Gas Chromatography-Mass Spectrometry) to verify its purity and contents.
What is GCMS testing, and why does it matter?
GCMS (Gas Chromatography-Mass Spectrometry) is an advanced analytical method that identifies the specific substances within a sample. We use third-party GCMS testing on every batch our our essential oils to confirm they are natural, high-quality, and free of any unwanted additives or contaminants.
How can I verify the quality of the essential oil I purchased?
Every bottle of our essential oils features a QR code on the label. Simply scan the code, enter the batch number found on your bottle, and you’ll be taken to the full purity report for that specific oil – so you always know exactly what’s in your bottle.
