Shipping Policy & Protection
All verified orders will receive a confirmation email as well as a secondary email with tracking information. Tracking information can also be provided by downloading the Shop app.
All orders are evaluated for fraud. If an order is deemed fraudulent / too risky to fulfill, payment will be voided and all funds released back to the original payment method.
Orders are typically processed within 2-4 business days however during sales, launches, holidays and unforeseen events it may take up to 5-10 business days to process. This does not include time in transit (shipping time).
Shipping is FREE for all purchases over $150 (after any discounts and does not include taxes). Free shipping does not apply to orders outside the United States (international) or Wholesale Customers.
Estimated Shipping Times:
Standard: 1-5 business days (domestic) after order processing.
Where We Ship:
We ship worldwide. Additional international shipping fee's & charges maybe charged by the courier.
Cancellations and Changes to Existing Orders:
We typically do not change orders once they are placed due to them going directly into processing. If you do require a change please contact our customer service as soon as possible at info@rowecasaorganics.com
Damaged or Defective Products:
In the events that you were shipped a damaged or defective product please reach out to our customer services as soon as possible at info@rowecasaorganics.com.
Shipping Protection
- Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 5 business days for your order to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
- Your tracking has not updated for 2 weeks from the ship date.
We reserve the right to classify this as a ‘delay’ if there is a high volume of parcels in the courier network and we are aware of delays, otherwise we will offer a refund or replacement.
What we deem as damaged:
- Items arrive damaged in transit - products leaked, bottle cracked, etc.
- Some of your order is missing due to the box/package opening in transit
Please contact us at info@rowecasaorganics.com immediately if your items have arrived damaged or if something is missing. We may ask for photos as evidence of damage.
What we do not cover:
- Missing parcels or redelivery fees due to incorrect address information provided by you.
- Delays in transit.
- Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays.
- Orders stuck in customs - we cannot be held responsible for customs delays or fees. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund.
- Items that are returned to us for a refund or exchange that are not in a resalable condition.
If your parcel is lost or damaged, please contact us on info@rowecasaorganics.com from the email address you used to place your order. A member of our customer service team will assist you within 1-2 business days.
By selecting Rowe Casa Shipping Protection, you agree to these terms.
We ask that you wait to get in touch with us regarding a missing order until the allotted time has passed for it to be deemed as lost.
Rowe Casa Shipping Protection is non-refundable.
Our policy for unprotected parcels:
We will follow the claims policy with your selected courier to either locate your order or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.
If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.